Returns & Refunds Policy
Welcome to sd-eshop.com! Your satisfaction is our priority, and we strive to ensure a positive shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help.
Return Eligibility
Timeframe: Most new, unopened items may be returned within 30 days of delivery for a full refund.
Condition: Items must be in their original condition, including packaging, tags, and accessories. Damaged, altered, or used items may not qualify for a refund.
Non-Returnable Items
Certain products cannot be returned, including:
Perishable goods (e.g., food, flowers)
Downloadable software or digital products
Personal care items (e.g., hygiene products)
Gift cards
Return Process
Initiate a Return: Email our team at support@sd-eshop.com with your order number and reason for return.
Return Authorization: If approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions.
Shipping:
You cover return shipping costs unless the return is due to our error (e.g., wrong or defective item).
We recommend using a trackable shipping method and purchasing insurance—we cannot guarantee receipt of untracked returns.
Refunds
Processing: Refunds are issued after we receive and inspect your return. You’ll be notified via email.
Approved Refunds: Credits are applied to your original payment method within 5–10 business days.
Partial Refunds: Granted if items are not in original condition (e.g., damaged, missing parts) due to customer handling.
Exchanges
Need the same item replaced? Contact support@sd-eshop.com. Exchanges are processed once we receive the original item, subject to stock availability.
Damaged or Defective Items
Contact us immediately at support@sd-eshop.com with:
Your order number
Photos of the damaged/defective item
We’ll arrange a replacement or refund promptly.
Late or Missing Refunds
Check your bank account.
Contact your credit card company (refunds may take time to post).
If unresolved, email support@sd-eshop.com.
Return Shipping Address
Ship returns to the address provided in your RMA instructions. Do not send items to the manufacturer.
Contact Us
Questions? Email support@sd-eshop.com.
